206 - Making Learning Available in the Flow of Work Using AI
In today's workplace L&D leaders are tasked with transformation from a culture of training to a culture of learning. The three key components to bring about this change transformation are giving learners control of what they learn, when they learn, and how they learn; ensuring that learning is made available in the flow of work; and making sure learners are easily able to navigate to the relevant content. Achieving this can be complex—but what if we had a virtual coach or mentor powered by artificial intelligence and natural language processing to help L&D leaders bring this change transformation successfully?
In this session you'll learn how to implement AI-enabled virtual coaches or mentors for providing performance support at the point of need. You’ll start from an instructional design perspective and see how to design content into bite-sized nuggets by using the framework for 5 Moments of Need. Next, you'll learn to evaluate what is the sweet spot for integrating this in your workplace and learning ecosystem so that it can make learning available in the flow of work. Then you'll look at how to select the right set of technology stack to build your chatbot and investigate how we could train chatbots and make them ready for functioning using machine learning (ML) and natural language processing (NLP) technologies. Finally, you’ll explore the best practices and do's and don'ts to be considered while training chatbots.
In this session, you will learn:
- How to make your digital content AI-ready
- Where to implement AI-enabled learning in the modern-day workplace
- How to select the right set of technology stack to develop a chatbot
- How to train your chatbots using machine learning and natural language processing
- What examples of performance support through AI can look like
Designers, developers, managers, senior leaders
Microsoft Q&A maker, Google Dialogflow, Amazon Lex, training chatbots using machine learning and natural language processing