LS20 Conference Program



307 - Converting an eLearning Course Into a Chatbot

March 31, 2020
Salon 5/6
Emerging Tech

Learning and development sometimes settles into the routine of the eLearning course complete with voiceovers and mid-course assessments. But the effectiveness of an eLearning course has limits— not all people have easy access to workstations, they may speed through the course and, most importantly, people are prone to forget course content almost immediately after completion. A chatbot can be an effective alternative. By learning through the conversational experience of a chatbot, people have to think differently and be more interactive. Additionally, conversational experiences can extend over a longer time, increasing learning transfer. So how do you get started creating your own chatbot? Consider reworking a course you already have.

In this session, you'll learn how to convert existing eLearning course content into a conversational chatbot user experience in four steps. First, you’ll look at how to determine the appropriate home for your chatbot. This could be a web widget on your LMS website or a mobile-based chatbot via SMS, WhatsApp, or Facebook Messenger. Second, you’ll find out how to decide the overall contour of the user experience. The chatbot conversation could be a 10-15 minute immersive learning conversation or it could be a conversation that is dripped over several days or weeks in a microlearning format, taking advantage of engaging the learner over an extended period. Third, you’ll explore how to identify the key messages in your eLearning course that you can design the conversation around. Finally, you’ll learn how to convert existing voiceover scripts into a two-way chatbot conversation. The end result will be a compelling alternative method for someone to interact with the eLearning course content in a new and potentially more effective way.

In this session, you will learn:

  • How a chatbot can be used as a learning alternative to an eLearning course
  • How to convert existing eLearning content into a chatbot conversation that is cost-effective and results in a better learning experience
  • Best practices of chatbot design, such as adding in a friendly personality and striking the right balance between providing content and asking questions
  • How to compare and measure the engagement and results of your "chatbot course" with the eLearning course it replaced


Designers, developers, managers, senior leaders

Technology discussed:

Chatbots, APIs, LMS 

Vincent Han, CEO - Mobile Coach

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Pre-Conference Activities

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Hotel Information

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Who Should Attend

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