406 - Case Study: Combining Captivate and Camtasia to Prepare Surgery Patients
Imagine you were just told that you need to have surgery next week. The nurse hands you a folder full of papers about preparing for surgery and tells you that you have a pre-anesthesia testing appointment tomorrow. What does that mean? Do you diligently read everything before tomorrow's appointment? Do you put the folder aside and stress out all night? Does your imagination run wild about what you'll see and feel at tomorrow's appointment, the surgery itself, or recovering from surgery? Maybe there's another way to help you prepare for what lies ahead that fits right in your pocket—an online, responsive tool that you won't lose or misplace and can refer to as many times as needed.
In this session, you'll learn how Camtasia and Captivate were used in tandem to create an informational, responsive tool for surgical patients, called Your Surgical Journey. You'll hear how the initial request to "make something for an iPad to prepare patients for surgery" morphed over time from a slide show into a series of narrated, closed-captioned videos presented in a responsive tool, available 24/7, in both English and Spanish. You'll explore development decisions based on requirements, challenges, and their solutions, including gaining consensus from more than 15 SMEs, ensuring the content has a long "shelf-life", and overcoming technical limitations. You'll examine strategies for implementation that include the benefit of building relationships with IT and marketing, as well as receive tips and tools for testing a responsive design to ensure functionality across multiple devices and platforms. Finally, you'll find out how Your Surgical Journey has been received by both patients and leadership.
In this session, you will learn:
- How eLearning skills and tools can be leveraged to create informational patient education
- Key decisions that need to be made for a responsive project to be successful
- The importance of using accurate images to set patient expectations
- Tips for documenting UAT and QA feedback
Microsoft Office, Camtasia , Captivate, Audition, Photoshop, Apple devices, Android devices, PCs