410 - Reducing Friction: Lessons from Top UX Designers Who Delight Their Audiences
Training, eLearning, and other forms of digital learning sometimes have a poor reputation. It may be irrelevant for many participants. Some think it's boring and tedious. They complain that it takes too much time. Others say it's out-of-touch and outdated. In some circles, training is considered punishment for one employee's bad performance or mistake. Many other factors contribute to the persistent presence of frustrating learning experiences. There are hierarchical systems in the workplace, outdated design practices, restrictive tools, and a non-collaborative work culture, to name a few. But what if it were possible to change the story? What if you could open a path to more possibilities? What if you could learn how to delight audiences like your favorite apps do?
In this session, you'll learn how top designers find ways to delight their users. You'll see how they seem to predict what users need. You'll hear their stories, the user experience methods they use, and how they overcame challenges. You’ll also analyze what makes your experience of an app or product seem intuitive, and what makes an experience smooth and seamless. You'll see how a smooth experience is usually the result of intensive design research and work. Ultimately, the purpose of this interactive session is for you to consider how to apply the lessons from user experience and product design to learning and development and help us reduce friction in the learning experiences we design.
In this session, you will learn:
- Why reducing friction is important for effective learning
- How to consider mental models during design
- How to analyze the context of work and where support is needed
- How to identify varied types of friction
- What methods and tools product designers rely on for successful designs
- The value of cross-discipline collaboration
- How to apply UX design lessons to learning and development
Designers, developers, managers, senior leaders
User collaboration, visualized journeys, prototyping, user testing, continuous feedback channels