SMM104 - Working with Stalled and Minimal-Effort SMEs
Good eLearning is built on a strong knowledge foundation. As instructional designers, it's our job to design engaging eLearning that teaches a concept, theory, or skill. We rely on our SMEs to provide the strong foundation that we can translate into a dynamic eLearning experience. But what happens when the SME is busy, doesn't like to write, or struggles to provide the information we need? How can we make it easier for the SME to get the content out of his or her head and onto our desks? How can we reduce their stress, the time required, and the difficulty in getting content?
In this session, you'll learn how we work with reluctant SMEs to get the information we need. You'll explore different techniques for getting content, along with the pros and cons of each one. We'll provide case study examples from some of our projects demonstrating how you can use tools including video, audio, documents, calls, and meetings to produce content. You'll also discover how to present these ideas to reluctant SMEs and get early buy-in for providing and reviewing content. We'll go over the pros and cons of each method, including what we've learned, how we've used each one, why we decided to go with the method we did, and what we'd do differently next time. You'll leave the session with new techniques and strategies for working with reluctant SMEs and knowledge about how to help turn stalled and minimal-effort SMEs into super and multi-talented experts.
In this session, you will learn:
- Techniques for working with reluctant SMEs
- The pros and cons of different communication styles
- How to engage with SMEs and encourage them to provide content
- Alternative and creative solutions for getting content
Word, PPT, basic vdeo/audio equipment