LS20 Conference Program



SMM204 - 10 Techniques to Measure the Success of Virtual Training

April 01, 2020
Expo Hall - Grand Ballroom
Virtual Classrooms

According to an ATD study on evaluating learning, organizations reported that only 58% of technology-based learning programs are measured at Level 1, 51% at Level 2, and only 18% at Level 3. This means that more than 80% of virtual learning programs are lacking post-event success measures. Most organizations (at least 86%) are investing in virtual learning, but only a few are finding out if these programs are adding value to the business. It could be due to lack of resources, lack of time, lack of knowledge in how to capture these results, or many other reasons. In my experience, it's often because evaluation decisions are either left up to chance, or left until after the program has rolled out. Most organizations say they want to have effective virtual training, but without an evaluation strategy, they may or may not have success.

In this interactive session, you will learn nine techniques to evaluate results of your virtual training programs. Each technique will include an overview of the approach, a short 'real world' example of an organization who uses that strategy, and practical tips on how to apply it to your virtual programs. You'll get an overview of five different evaluation strategies (D. Kirkpatrick's 4 levels, J. Kirkpatrick's ROE, Brinkerhoff's Success Case, Thalheimer's LTEM, and Phillips' ROI) that could be used in your approach.  Then, you will learn the nine specific, practical things that you can do to measure the success of virtual training. These things include what to do before a virtual class starts, things to do during the class, and three follow-up actions to take: Ask questions about the platform, presenter & program; check for application; and focus on measurable/observable behaviors. You'll leave with an evaluation strategy planning tool, along with at least nine practical things to do in your next virtual program.

In this session, you will learn:

  • To define your organization's definition of "success" for your virtual training programs
  • To create an evaluation strategy for your virtual classes
  • How to use virtual classroom tools to capture learning metrics


Designers, developers, facilitators/trainers

Technology discussed:

Virtual classroom platforms (typical tools available in most platforms including polling, chat, drawing, etc.)

Cindy Huggett, Principal Consultant - Cindy Huggett Consulting

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Pre-Conference Activities

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Hotel Information

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Who Should Attend

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