STP103 - How to Develop an Effective Onboarding with Employee Experience Journey Mapping
In the United States, every year more than 25 percent of the working population changes jobs. During these transitions, half of all senior outside hires fail within 18 months in a new position, and half of all hourly workers leave new jobs within the first 120 days. There are two big challenges facing companies today. The first challenge is to get new hires up to speed quickly since they are a net drain on productivity and budget. The second is keeping the newcomers in the company long enough to justify the costs of recruiting, hiring, and training them. Companies provide orientation programs to overcome these challenges but most of the programs are not sufficient to help new hires adjust to social and performance aspects of their new jobs quickly and smoothly. These programs are usually too short, provide too much information at the beginning, and offer too little guidance on the journey.
In this session, you’ll learn how to onboard and train new employees. You'll explore how to design a digital onboarding program with a sequence of carefully timed learning experiences (and nudges). You'll learn the difference between orientation and onboarding. You’ll also observe onboarding strategies and best practices backed by research and technology to get new hires up to speed quickly and reduce new hire turnover.
The session provides you with a three-session process. You’ll start by mapping an employee journey for a specific persona. Next, you’ll learn how to create and schedule the journey contents. You'll get tips on how to train employees on the journey without infodumping and disengaging them. The key is generating carefully timed prompts; reminding newcomers, their managers, or their buddies to take actions like being proactive and asking lots of questions, in the first week for a new hire and scheduling a one-on-one with the new hire at the end of the first month for a manager. These interventions often have the biggest result if you know what intervention to send to what person at exactly the right time. Finally, you’ll look at measuring the impact, getting feedback and analyzing the data, and improving the effectiveness of the program with iterations.
In this session, you will learn:
- Effective onboarding strategies
- Employee experience journey mapping
- Spaced learning
Journey user app, Journey admin platform
Designers, managers, senior leaders