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312 - Design Thinking and Agile: The Good, the Bad & the Ugly

Wednesday, May 12, 2021
Online
Management and Strategy

In a consistently disrupted space, design thinking and Agile are quickly becoming "buzztopics”. Many instructional designers find themselves asked to integrate elements of design thinking into their projects or even to facilitate an entire design thinking session without ever having moderated such a session before. And so the scrambling begins! Being familiar with the basics of design thinking, as well as knowing about tools and techniques to leverage in each, are the starting points to become a design thinking pro. It is equally important to understand how instructional designers and performance consultants can integrate design thinking approaches into their everyday work to elevate learning experiences.

In this session, you will learn about the basics of the design thinking and Agile approaches. You will explore how to bring elements of both into your daily project routine, and discuss examples and success stories to truly make a difference for your learners.  First, you will discover the five stages of design thinking: empathize, define, ideate, prototype, and test. We will spend time explaining the purpose of each stage and highlight tools and techniques you can use in each. Then, using real-world examples, we will focus on the first stage: empathize. We will explore how to empathize with your audience using interviews, observations, and learner personas. As a rapid exercise, you will get a chance to create a basic learner persona on the fly. Lastly, we will share how you can best communicate the advantages of design thinking and Agile to your stakeholders and get buy-in to employ  these elements throughout any project lifecycle.

In this session, you will learn:

  • About the five stages of design thinking: empathize, define, ideate, prototype, and test
  • How to include elements of design thinking and Agile approaches in your next project
  • What tools and techniques you can use in each stage to elevate the learner experience
  • How to empathize with your audience by creating learner personas
  • How to align learner personas to your design
  • How to communicate with stakeholders to get their buy-in

Technology discussed:

Scrumblr.ca, prototype technologies (TBD)

Speakers
Bianca Baumann, Director Learning Experience - GP Strategies
Matt Donovan, Chief Learning and Innovation Officer - GP Strategies

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