332 - Designing, Implementing & Sometimes Disregarding Social Learning at Dell

Wednesday, May 12, 2021
Instructional Design

Have you ever developed and delivered a comprehensive, engaging class just to find out later that most of the knowledge wasn't retained by the students? Communication seems one way, with no peer-to-peer learning. That the problem the class was designed to resolve still remains? It might be that it wasn't a problem with the training content, it might be the lack of social learning to reinforce their learning!

In this session you'll learn how to engage the learner with social learning and reinforce their newly found knowledge with social learning. Whether you are delivering in-person classes or virtual classes, you'll learn about the benefits of social learning and how to build them into your training synchronous and asynchronous courses. We’ll discuss some of the free, popular platforms you can use if you don't already have one. You'll learn how to enhance your current training or design it into new training. You'll learn about when it is appropriate to use social learning and how it can be used without a lot of extra dedicated time. And finally, you'll also see several examples of real life case studies used at Dell Technologies and how social learning has impacted our course results. Our journey in social learning hasn't been all roses though, there has been some real learning moments. Implementing social learning with limited success had us talking to learners, completing an analysis, and pivoting in future courses.

In this session, you will learn:

  • Why social learning is important, what it's benefits are and why it works
  • When to use social learning and when to ditch it
  • How to design social learning into your courses/learning paths utilizing best practices and proven strategies
  • How to implement and execute social learning, again with best practices and real case studies 
  • How to evaluate the successful of your social learning and what to do if it isn't as successful as expected

Technology discussed:

MS Teams, social media platforms

Jennifer Bennett, Learning Consultant - Dell Technologies

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