413 - 10 Ways to Use Chatbots For Learning

Thursday, May 13, 2021
Emerging Tech

By now most learning professionals have heard about chatbots, but it's still difficult to know when, how, and where to use them to provide the greatest value. Where do chatbots provide the most value? What's actually worked in the past? How can a learning professional know when a chatbot is the right solution for their learning and development problems?

In this session you will learn 10 unique ways that chatbots have been used in the learning and development industry: New employee onboarding; new manager onboarding; sales training; product knowledge training; performance support; event navigation and support; safety and compliance training; frontline training; personal coaching; and new software rollout support. For each use case, we'll discuss what worked, what didn't, and what we would've done differently to improve the experience. We'll also discuss general chatbot lessons that come from the case studies as a whole, including best practices around channel selection, interaction length and frequency, content selection, chatbot voice and personality, introducing chatbots to your audience, and measuring chatbot success. From these discussions, you'll learn what signs to look for in a project to determine if a chatbot could bring real value by evaluating your audience's preferences and daily workflow as well as your content's suitability for chatbot delivery and/or reinforcement. By the end of the session, you'll be ready to develop your own ideas for how your organization could leverage this powerful technology to scale resources, reach more people, get greater engagement, and help your people learn and do more.‬‬

In this session, you will learn:

  • 10 unique ways chatbots have been used in learning and development
  • Best practices for designing a bot that is engaging and gets results
  • How to evaluate when a chatbot would be most useful to your organization 
  • Best practices for measuring chatbot success, including both qualitative measures around user satisfaction and quantitative measures around user engagement and business results
  • What to do next after you know what chatbot you want to build

Technology discussed:

Chatbots, mobile, LMS/LRS, SMS, collaboration platforms: Microsoft Teams, Slack, Webex Teams, Facebook Workplace

Paul Bills, Director of Chatbot Design - Mobile Coach

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