FULL ACCESS PASS
Access to all 10-days of content during the Learning Solutions Digital Experience, May 3 – 14.
- Thought Leadership Days
- Solutions Showcase
- Digital DemoFest
- Conference Sessions
- After Hours Activities
May 3 – 14, 2021 • Virtual
By now most learning professionals have heard about chatbots, but it's still difficult to know when, how, and where to use them to provide the greatest value. Where do chatbots provide the most value? What's actually worked in the past? How can a learning professional know when a chatbot is the right solution for their learning and development problems?
In this session you will learn 10 unique ways that chatbots have been used in the learning and development industry: New employee onboarding; new manager onboarding; sales training; product knowledge training; performance support; event navigation and support; safety and compliance training; frontline training; personal coaching; and new software rollout support. For each use case, we'll discuss what worked, what didn't, and what we would've done differently to improve the experience. We'll also discuss general chatbot lessons that come from the case studies as a whole, including best practices around channel selection, interaction length and frequency, content selection, chatbot voice and personality, introducing chatbots to your audience, and measuring chatbot success. From these discussions, you'll learn what signs to look for in a project to determine if a chatbot could bring real value by evaluating your audience's preferences and daily workflow as well as your content's suitability for chatbot delivery and/or reinforcement. By the end of the session, you'll be ready to develop your own ideas for how your organization could leverage this powerful technology to scale resources, reach more people, get greater engagement, and help your people learn and do more.
In this session, you will learn:
Chatbots, mobile, LMS/LRS, SMS, collaboration platforms: Microsoft Teams, Slack, Webex Teams, Facebook Workplace