P08 - Applied Design Thinking for LXD

Monday, May 03, 2021
Rosen Shingle Creek
Instructional Design

Design thinking has become an extremely popular buzzword amongst learning professionals.  Learning professionals have many problems to solve: Stakeholders demanding shiny new training solutions, no clear understanding or alignment to business goals, absent SMEs, templatized one-size-fits all learning solutions, lack of freedom for innovation, disengaged learners, and more. We try to solve all these problems, usually unsuccessfully. Most design thinking in the learning and development field is focused on just the learning solution at hand, many times missing the opportunity to use it as a method to drive innovation and gain stakeholder backing.

In this interactive, applied design thinking workshop, you will productize your learning solutions, take a macro view of the learning experiences you create, and explore their impacts on the economics of learning within your organization.  You'll be equipped with the tools you need to come up with innovative strategies and ideas that reach far beyond your immediate learning development projects. You will expand your scope to align with business goals and get a grip on your real customers’ problems and challenges in order to create innovative learning experiences that provide the greatest impact. Throughout the day, you’ll work in small, collaborative groups to create a "How might we improve” scenario; map out the complete learner and stakeholder experiences, start to end; identify each customer's pain points, challenges, and problems; spitball ideas and solutions; select and pitch your best ideas; and finally build low-fi prototypes of the ideas generated. The end results of this workshop are the development of a complete reusable toolkit and applicable knowledge to drive innovation and create impactful learning experiences that align with both the business and learners’ needs.

In this session, you will learn:

  • How to apply design thinking to solve LXD challenges and problems within existing and new projects, through hands-on activities
  • How to challenge assumptions and create a recipe for innovation
  • To establish a common language and repeatable process for creative problem-solving
  • To build an easy-to-use, design thinking toolkit that can be shared within your own organization to drive creativity and innovation

Myra Roldan, Program Manager, Technical Curriculum - Amazon Web Services

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