Frequently Asked Questions


Frequently Asked Questions


What’s the easiest way to register for the conference?

The easiest way to register for the conference is to do it online via the Online Registration Form. Alternatively, you can contact us by phone to register. Our phone number is +1.707.566.8990.

When should I register?

Space is limited, so register as soon as you can to ensure your spot at the event. Be sure to check for registration discounts because there are several—including organizational and group discounts—for which you may qualify. Registration Details.

When is the last day I can register?

Registration is open until either 1) the conference sells out or 2) the final day of the conference. Online registration closes on April 30 at noon PT.

Where do I pick up my badge?

You can pick up your badge at the Registration Desk any time during Registration Desk hours.

Something has come up and I need to cancel. How do I go about doing this?

All cancellations must be in writing and can be emailed to or faxed to +1.707.566.8963. Substitutions can be made at any time up to the start of the conference. Please call +1.707.566.8990 to arrange a substitution. See the cancellation policy for more information.

Do I have to sign up for the sessions?

Registered participants of Learning Solutions 2021 can attend any session listed in the Learning Solutions conference schedule. (Note: This does not include optional Pre-Conference Workshops, 2-day Certificate Programs, or Co-Located Events, for which a separate fee is required.)

Do I have to pay now, or can I be invoiced?

You can be invoiced for your registration. Simply select the "Invoice Me" payment option, and enter your PO#. (If you don’t have a PO#, type in your name in the PO field.) Once you submit your registration, we will email you an invoice. Please note that payment must be received prior to discount deadlines for the discount to remain in effect. Please call us at +1.707.566.8990 with any questions.

Can I sign up for a pre-conference activity later if I decide to take one?

Absolutely, you can register for a Pre-Conference Workshop, Co-Located Event, and/or Certificate Program after your initial conference registration!

Pre-conference activities often sell out, so you’ll want to register as early as you can.

Call our offices at +1.707.566.8990 or email us at to add these activities to your conference registration.

Can I walk in and sign up for the conference?

If space is available, walk-ins will be accepted. However, since this is a limited-seating event and we expect to sell out, we highly recommend that you register for the event in advance to avoid being turned away. Materials for walk-in registrations are based on availability at the time of registration.


What discounts are available?

There are several types of registration discounts: Super Early, Early, Organizational, Group, and Student discounts.

  • Best Possible Rate Discount: Save $250 on your registration when you register and pay by Friday, December 18, 2020.
  • Super Early Discount: Save $200 on your registration when you register and pay between Saturday, December 19, 2020 and Friday, February 5, 2021.
  • Early Discount: Save $100 on your registration when you register and pay between Saturday, February 6, 2021 and Friday, March 19, 2021.
  • Organizational Discounts: Employees of government agencies, accredited academic institutions, and nonprofit organizations receive $250 off their registration.
  • Group Discount: If your organization sends three or more people to a conference, you’ll get an additional 10% off.
  • Student Discount: Current full-time students of accredited academic institutions are eligible for a registration rate of $595.

With a Learning Guild membership, you’ll get a discount on your registration to the Learning Solutions Conference and other year-round benefits.

Do I have to pay by a certain date to receive the discounts?

To receive the discounts, your registration must be paid by the Discount Deadlines.

What type of proof should I send to receive my discount?

To receive the Organizational Discount or Student Rate, you must email or fax proof of eligibility to or +1.707.566.8963.

Academic Discount verification types include:

  • Screenshot of your school’s accreditation from the Department of Education’s DAPIP
  • Employee ID
  • Official Employment Verification Letter
  • Screenshot of your name in the school’s directory
  • Paystub with your name and the institution’s name visible

Non-Profit Discount verification types include:

  • 501(c) Tax Forms
  • 990-series Returns
  • Official Determination Letter
  • Official Employment Verification Letter
  • Paystub with your name and the institution's name visible

Government Discount verification types include:

  • Government Contractors do not qualify for this discount. You must be a full-time employee of a Government/Military Organization.
  • Employee ID
  • Official Employment Verification Letter
  • Paystub with your name and the institution’s name visible

Student Rate verification types include:

  • A letter from your college student affairs or admissions office stating that you are enrolled as a student for a time period that includes May 6, 2021. This letter must:

    • be on school letterhead

    • display a school seal or logo

    • contain a signature and phone number of a representative from the admissions office

  • A copy of your transcripts

Your registration will not be fully processed until we receive this information and it has been verified.


Where is the event taking place?

The event is taking place at the Rosen Shingle Creek Hotel in Orlando, Florida. See Location & Lodging for more information.

Where should I stay?

For the best experience of everything Learning Solutions has to offer, we recommend staying at the event hotel, the Rosen Shingle Creek Hotel in Orlando, Florida. See Location & Lodging for more information.

Are meals included?

Lunch is included with your registration (no lunch on Thursday, May 6). There is a wide range of dining options close to the hotel to satisfy your breakfast and dinner cravings. Check-in with the hotel concierge for your options!


What is Morning Buzz?

These informal guided discussions run every morning of the main event from 7:30a – 8:15a. They give attendees the chance to kick-start their day with a conversation on a topic they’re interested in and an opportunity to share their questions and thoughts on that topic with others.

What are Hands-On Learning BYOD Sessions?

Hands-On Learning BYOD (Bring Your Own Device) sessions are designed to enable you to follow along with the instructor step-by-step on your own device, ensuring that you receive in-depth, hands-on training on a specific topic or tool.

What is DemoFest?

DemoFest is a unique showcase of inspiration, learning, and networking. Exclusive to The Learning Guild, it's your chance to explore learning solutions in action and see a wide variety of technologies used to address many learning challenges. Move from table to table to check out dozens of real-world projects created by peers and pioneers in the field, meet the designers and developers who created these solutions, and learn about the tools, technologies, and processes used to build them.

Are the optional Pre-Conference Workshops full-day events?

Yes, they are full-day events. The Pre-Conference Certificate Workshops will be held on Sunday, May 2 and Monday, May 3, from 8:30a – 4:30p. A separate paid registration is required to attend.

What is the Expo Reception all about?

Wrap up your first day at the conference by joining all your eLearning industry colleagues at the Expo Reception, which happens Tuesday, May 4, from 5:00p – 6:30p. There will be appetizers, as well as wine, beer, and other beverages, and you’ll find people to meet and greet, exhibitors to see, surprises, and prizes!

Are the sessions being recorded?

Select keynote sessions may be recorded and made available to Learning Guild Members.


As a non-US citizen, how do I get a visa to enter the United States?

The US Department of State has a Visa Wizard that will provide you with the information you need regarding visas.

I need an invitation letter—how do I get one?

We will provide an invitation letter upon request to individuals who are planning to register and attend Learning Solutions 2021. Contact our Customer Service at to request your letter.


What is the dress code?

Comfortable, casual attire is recommended. We recommend you bring a sweater or jacket because it can get cool in the session rooms and in the evenings.

Do I receive a certificate for attending the conference?

No, but those who attend an optional Pre-Conference Certificate Workshop will receive a Certificate of Completion.

What is the conference Code of Conduct policy?

You can read The Learning Guild’s Code of Conduct here.

What is the contact information for The Learning Guild?

Learning Solutions Conference & Expo is produced by The Learning Guild. The primary administrative offices of The Learning Guild are in Santa Rosa, California. For general inquiries, to register for an event, membership services, accounting-related issues, and executive issues, please contact this office:

The Learning Guild
120 Stony Point Rd., Suite 125
Santa Rosa, CA 95401
Phone: +1.707.566.8990
Fax: +1.707.566.8963

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