Kendra Lester is an instructional designer at JetBlue Airways. In 2012, Kendra attained a master's degree in industrial/organizational psychology from the University of Central Florida. Her studies and research experience ignited her interests in instructional design, data/job analyses, and performance appraisal and management. Kendra worked in the government contracting industry, developing training and assisting with cognitive task analyses. Today, Kendra works at JetBlue University. It's been quite a professional adventure as Kendra continues to apply her instructional design and analysis background on projects ranging in size, subject matter, and complexity.