All requests to cancel or transfer attendee registrations must be submitted in writing and can be emailed to service@LearningGuild.com or faxed to +1.707.566.8963. Substitutions can be made at any time up to April 20, 2021. Please call +1.707.566.8990 to arrange a substitution.

For full conference cancellations received prior to the close of business on April 5, 2021:

• A $150.00 handling/processing fee will be assessed, and the balance of your registration fee will be refunded. Refunds will be processed within 30 days of us receiving your request.

For full conference cancellations received April 6, 2021 through April 30, 2021:

• No refunds will be issued.
• Substitutions may be made to another person at any time.
• Substitutions may be made to another show to be used within one year.

Note: Registration cannot be transferred to another Learning Guild conference more than once.

For full conference cancellations received after April 30, 2021:

• No refunds or substitutions will be issued.

For workshop and co-located event cancellations received prior to the close of business on April 5, 2021.

• A $50.00 handling/processing fee will be assessed, and the balance of your registration fee will be refunded.

For workshop and co-located event cancellations received April 6, 2021 through April 30, 2021:

• No refunds will be issued.
• Substitutions may be made to another person at any time.
• Substitutions may be made to another show to be used within one year.

Note: Registration cannot be transferred to another Learning Guild conference more than once.

For workshop and co-located event cancellations received after April 30, 2021:

• No refunds or substitutions will be issued.

In the unlikely event Learning Solutions is unable to take place as a face-to-face event, it will be conducted as the Learning Solutions Digital Experience. Your registration will be applied to that event (no refunds will be given), with the following additional benefits:

• You will have access to the expanded Learning Solutions Digital Experience, a multi-week online event consisting of over 100 sessions and experiences that will be produced live or recorded, all of which you will also have access to on-demand at your own convenience.
• You will receive two additional complimentary passes to the Learning Solutions Digital Experience to share with other on your team.
• You will receive 50% off your conference registration for next year’s Learning Solutions, or any Learning Guild conference in 2021 (fully transferable).
• Your pre-conference workshop registrations (if applicable) will be rolled into next year’s Learning Solutions, or any Learning Guild conference in 2021 (fully transferable).

The Learning Guild will, along with our partners, prioritize the health and safety of all attendees as we build the Learning Solutions experience. We anticipate the need to put certain requirements in place for all attendees to enhance the safety for all, such as wearing masks or avoiding handshakes. These requirements will be communicated on the COVID-19 Updates page on the Learning Solutions website as they develop and via email to all registered attendees the week before the event.

Everyone registering for Learning Solutions does so on their own accord and based on their own personal determination of what they consider safe. With your completed registration you agree to assume all responsibility for your health as it relates to COVID-19, and to indemnify and hold harmless The Learning Guild and Focuszone Media, Inc. for same.

IMPORTANT: Your registration for Learning Solutions 2021 assumes you agree to adhere to any and all requirements we put in place to ensure the safest environment for all attendees. Anyone who refuses to adhere to these requirements will not be permitted to participate in Learning Solutions activities.